Returns & Exchanges

At Urban Monkey, we want you to be completely satisfied with your streetwear; if your purchase doesn't meet your expectations, we offer a seamless 15-day return and exchange policy. Please ensure items are unworn, unwashed, and retain their original tags to be eligible for a full refund or replacement.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Pack the Goods

  Place the items in their original packaging, ensuring all brand tags and labels are intact to prevent damage during transit.

• 3.
  Schedule a Pickup

  Once your request is approved, our courier partner will arrive at your doorstep within 24-48 hours to collect the package.

• 4.
  Quality Check & Refund

  After the item reaches our warehouse and passes a quality inspection, your refund or exchange will be processed within 5-7 business days.